Terms and conditions

Acceptance
Our acceptance of your reservation implies that you agree to be bound by these terms & conditions, and governed by the laws of England.

Airport Collection
Our Airport Travel Tariff contains additional terms pertaining to this specific service and should be viewed in conjunction with these terms.

Bank & Public Holidays
We appreciate that some people need to travel on these days, and out of consideration to our team of Chauffeurs a 50% surcharge will be levied.

Cancellation
Plans do change and we ask that you let us know at the earliest opportunity. Should you cancel on the day of your reservation or within 72 hours of it, we regret that the full value of the reservation will become due as a cancellation fee. Give us more than 72 hours notice and no fee will be levied.

Charges
Our fees and charges are calculated from the time our vehicles/chauffeurs leave our offices to the time they return. A full tariff sheet is available upon request along with our colour brochure. We are pleased to provide both verbal and written quotations.

Chauffeurs Wellbeing

For all journeys commencing before 16:00 hours that are likely to extend to 22:00 hours or beyond, will incur the cost of our chauffeurs' evening meal to a maximum of £20.00. This is charged on an as taken basis.

Complaints
Having been providing our services for more than two decades and to many longstanding clients, our complaints experience has been minimal. However, we are only human and errors can occur, if you have any issue please do contact Ian or Fiona Hall at the earliest opportunity.

Confidentiality
We fully appreciate that you may wish to work whilst in the vehicle or hold discussions with colleagues on sensitive issues. Your confidentiality is assured; what is said in the car stays in the car. However should you wish us to be bound by a signed confidentiality agreement, we will oblige.

Delay
Our Chauffeur will arrive fifteen minutes before your agreed initial collection time, and they will make every effort to get you to your destination on time. However, unforeseen delays do occasionally occur and all endeavours will be made to reduce the impact of such a delay. S W Chauffeuring do not accept responsibility for delays beyond its control.

Food & Drink
May be consumed within the vehicle provided no soiling occurs. Any such soiling, and that caused through excessive consumption or illness will be charged an additional flat rate cleaning fee - currently £115.

Insurance
All our vehicles carry comprehensive insurance with hire & reward cover through Ecclesiastical Insurance. All vehicles are licensed with the statutory authorities and S W Chauffeuring carries public liability & product liability insurance through AXA Insurance to the value of £5,000,000.00 each.

Overnight
We appreciate that there are times when you need us for several days at a time, necessitating overnight accommodation for the chauffeur. On such occasions our charges will stop when duties for that day are concluded and will recommence at the time duties are required the following morning. In such circumstances we will arrange our chauffeur's accommodation (typical: 3 star hotel/travel lodge with en-suite) for which you will be invoiced along with their meals for the duration.

Payment
Our clients trust us to provide exceptional service and we in turn trust our clients to settle our invoices within 14 days of receipt. All journeys are recorded on a fully itemised invoice which is sent at the end of each calendar month. This ensures that you and your chauffeur can concentrate on the task at hand.

Safety
Your safety, that of our chauffeur and our (or your) vehicle will be paramount, and as such our chauffeur will exercise his discretion in all matters to this regard.

Smoking
For the comfort of all our guests all our vehicles are non smoking. Smoking breaks can be made on route as requested.
Should you have any questions with regard to the above or about our prices or any other information on this website, please do let us know and we will endeavour to answer them as comprehensively as possible.

We look forward to welcoming you on board.
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